Broadband Churn Risk and Save Desk

This concept illustrates a churn risk and save desk for the retention team of a broadband and network operator. It shows the provider side of Subscriber Bot, the part designed for companies that run subscriptions rather than the people who hold them, set here in a residential provider-success workspace. The desk is designed to show which subscribers are drifting toward cancellation, what moved each score and which intervention a person has approved.

In telecom, the signals that come before a disconnect are spread across teams. Network operations sees the repeat outages, marketing knows when an introductory promotion ends, care logs the calls and billing holds the disputes. By the time a disconnect request arrives, the save conversation starts late and without context. The concept brings those signals into one scored queue so retention can act earlier, and the design envisions the operator's compliance team deciding which signals may drive offers.

Four tiles count high-risk subscribers, disconnect requests in the last seven days, promotion roll-offs due in the next 30 days and offers awaiting approval, the last highlighted. A Risk by district panel ranks four sample districts by a risk percentage. The Save desk queue lists each account with its district, a risk score labeled high or medium, its top drivers, such as outages in the last 60 days with a promotion ending, a disconnect request with care calls, an open billing dispute or a fiber cut, and a proposed action such as a service credit with a speed upgrade, a retention call, a longer-term plan offer, a fee waiver or an apology message. The selected account opens in a Why at risk panel with a bar for each driver: outage minutes over 90 days, the days until the promotion rolls off, speed tests below plan and care contacts. Approve offer, Edit and Reject sit beneath it, and the design holds each offer until a person decides.

Two other Burdenoff products appear in the design. A note under the district panel names a BigConsole network experience console as the source of outage exposure: operator network data is designed to reach Subscriber Bot through BigConsole and FluidGrids. A footer states that approved offers are sent through FluidGrids, and one sample row already reads sent via FluidGrids, reflecting the intent that each approved offer runs as a FluidGrids workflow with its status written back to the account.

Within Subscriber Bot, the desk sits under Insights and applies the product's health and renewal analytics to a provider's own subscriber base, with the same approval-first stance the product takes for its AI agents.